Returns & Exchanges

Returns & Exchanges

Returning an item

We will happily accept returns for eligible items purchased from DíOMí.com. Our team will issue a full refund (excluding original shipping costs) to your original method of payment for all eligible returned merchandise.

The return window for online purchases is 14 days from the date of delivery.

Return By Mail:

We currently do not offer free returns. Customers are responsible for the return shipping fee, which is non-refundable. Returns must be shipped within the 14 days period. All Returns must be shipped to the following address:

FOR USA: DíOMí Warehouse Attn: Returns 265 W 37th Street Ste 402. New York, NY 10018

INTERNATIONAL: Best of New York Attn: Online Return 23 rue 31 Décembre, 1207 Genève, Switzerland

 

Please refer to our RETURN/EXCHANGE POLICY below for more information.

RETURN/EXCHANGE POLICY

Eligible returns of products purchased on DíOMí.com may be made by mail. Items must be returned within 30 days from the date of delivery.

Returned merchandise must meet the below requirements to be accepted for a refund:

• All items must be in original condition with original tags/ribbons attached. All merchandise that has been worn, used, altered, or damaged will not be accepted.
• Made to Order are final sale and cannot be returned.
• Items purchased in Brazil or other retailers cannot be returned to DíOMí. These items may only be returned to the store of the original purchase.
•  All items must match those identified in return request and will be inspected upon arrival back to our warehouse. Failure to be returned in their original condition may lead to cleaning charges or refusal.

Unreasonable Claims/ Fair Use Policy

Our team closely monitors unusual return patterns and activity, therefore if we suspect fraudulent activity within your account, we may have to withhold issuing a refund, charging a restock fee and/or block your account and any associated accounts entirely.

Fraudulent activity includes but is not exhaustive to: claims relating to orders not being received, items missing, ordering, and returning higher than the average return rate and unusual patterns of returns activity.

DíOMí reserves the right to charge a restock fee of $25 from customers who return higher than the average rate & pursue any legal action for fraudulent activities.

How do I exchange an item?

We are happy to facilitate exchanges for online purchases. To request an exchange, please contact Us. Returned merchandise must meet the conditions and guidelines listed in the Online Return Policy to be accepted for an exchange. Please note exchanges are subject to merchandise availability and DíOMí is not responsible for shipping cost.

Are delivery charges refundable?

Any original shipping charges incurred at the time of purchase and for returns are non-refundable.

How long does it take for a refund to be issued?

Merchandise returned by mail to the warehouse will be processed within approximately 7-10 business days from receipt. You will receive an email confirmation when your return has been completed. Refunds will be credited back to the original form of payment used.

Orders purchased using Shop Pay are subject to the loan agreement. If your return is processed within 14 days from the shipment date, your loan with Shop Pay will be canceled before your first payment is due. If your return is processed after the 14-day timeframe, you will be charged for the first loan payment which will then be refunded after the return has been submitted.