Classic Button Down Blouse In Cream

SHIPPING

Shipping Information

Best of New York Style orders are delivered Monday to Friday between 9am and 5pm. As every order is unique, shipping costs will vary depending on the size, weight and destination of your chosen items.

All relevant delivery options available for your order and to your destination will be displayed at checkout.

Shipping Times:

Fedex EXPRESS: delivery within 2-4 days

UPS EXPRESS SAVER: delivery within 2-4 days

Please keep in mind that our shipping times should be used as a guide only and are based on time from dispatch. Best of New York Style cannot take responsibility for customs clearance delays or failed payment approval, though we will try to minimise any potential delays.

DUTIES & TAXES

We include the cost of taxes and duties in your order, so you won’t need to pay any additional fees.

If you are ordering from within your own customs zone or country/region, import duties will not be applicable however you may need to pay VAT or local sales taxes. For the USA, these are included at checkout.

Order Changes & Cancellation

If you would like to make changes to your order or the arranged delivery time, please contact Customer Service as soon as possible and we will be happy to assist you in any way possible.

If you miss a delivery, we will be in touch with you to arrange another suitable delivery date. If the second delivery attempt is unsuccessful, we’ll return your order to the Best of New York Style partner for a refund.

We can attempt to cancel your purchase if you change your mind.

Please visit our Returns & Refunds page for further information.

ORDER TRACKING

After placing an order, you will receive an email from us containing all the details of your purchase. We may also be in touch if we need further information to verify your payment. Once your order is approved, the relevant Best of New York Style partner will aim to dispatch it within 2 business days.

Depending on your location, delivery will normally take 2-7 business days from dispatch. We’ll be sure to keep you updated with tracking information and an estimated arrival date.

If you order from multiple Best of New York Style partners, please keep in mind that your items will arrive separately. While we aim to always deliver within the specified times, we aren’t responsible for delays due to customs clearance or failed payment approval.

CANCELLATIONS

As your purchase will be prepared quickly for dispatch, please contact Customer Service as soon as possible to cancel or make any changes to an order. While we’re unable to cancel an order once it has been processed by a Best of New York Style partner, we offer a Free Returns service.

Further information on cancelling and returning an order can be found in our Returns & Refunds page.

CUSTOMISED ITEMS

We hope you’re excited to order your customised item! Due to the nature of this order, manufacturing lead times may vary as it is created specifically for you. Please consult the product page for more information on manufacturing times.

Please note: although customised items have a longer lead time, payment will be taken shortly after you place your order.

Returns & Exchanges

Returning an item

We will happily accept returns for eligible items purchased from DíOMí.com. Our team will issue a full refund (excluding original shipping costs) to your original method of payment for all eligible returned merchandise.

The return window for online purchases is 30 days from the date of delivery.

Return By Mail:

We currently do not offer free returns. Customers are responsible for the return shipping fee, which is non-refundable. Returns must be shipped within the 30 days period. All Returns must be shipped to the following address:

Please refer to our RETURN/EXCHANGE POLICY below for more information.

RETURN/EXCHANGE POLICY

Eligible returns of products purchased on DíOMí.com may be made by mail. Items must be returned within 30 days from the date of delivery.

Returned merchandise must meet the below requirements to be accepted for a refund:

• All items must be in original condition with original tags/ribbons attached. All merchandise that has been worn, used, altered, or damaged will not be accepted.
• Made to Order are final sale and cannot be returned.
• Items purchased in Brazil or other retailers cannot be returned to DíOMí. These items may only be returned to the store of the original purchase.
•  All items must match those identified in return request and will be inspected upon arrival back to our warehouse. Failure to be returned in their original condition may lead to cleaning charges or refusal.

Unreasonable Claims/ Fair Use Policy

Our team closely monitors unusual return patterns and activity, therefore if we suspect fraudulent activity within your account, we may have to withhold issuing a refund, charging a restock fee and/or block your account and any associated accounts entirely.

Fraudulent activity includes but is not exhaustive to: claims relating to orders not being received, items missing, ordering, and returning higher than the average return rate and unusual patterns of returns activity.

DíOMí reserves the right to charge a restock fee of $25 from customers who return higher than the average rate & pursue any legal action for fraudulent activities.

How do I exchange an item?

We are happy to facilitate exchanges for online purchases. To request an exchange, please contact Us. Returned merchandise must meet the conditions and guidelines listed in the Online Return Policy to be accepted for an exchange. Please note exchanges are subject to merchandise availability and DíOMí is not responsible for shipping cost.

Are delivery charges refundable?

Any original shipping charges incurred at the time of purchase and for returns are non-refundable.

How long does it take for a refund to be issued?

Merchandise returned by mail to the warehouse will be processed within approximately 7-10 business days from receipt. You will receive an email confirmation when your return has been completed. Refunds will be credited back to the original form of payment used.

Orders purchased using Shop Pay are subject to the loan agreement. If your return is processed within 30 days from the shipment date, your loan with Shop Pay will be canceled before your first payment is due. If your return is processed after the 30-day timeframe, you will be charged for the first loan payment which will then be refunded after the return has been submitted.